REFUND POLICY

We want you to be happy with your order and offer a 30 day refund policy guarantee on all products purchased through The Perfume Pantry Ltd. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). We offer a freepost returns address for our UK Customers only. No refund is paid on the original order.

Please allow 30 days for your return to be received and processed. For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.

For faulty, damaged, unsatisfactory quality or incorrect item received please contact Customer Service via the email address or telephone number below within 30 days of receiving your order. Make sure you do not dispose of any broken items as we will require photographic evidence to support any claims for damages. Once this has been provided, we will offer a full refund or replacement.

To contact our Customer Service team please email theperfumepantry9@gmail.com, or text 07880223664 9.00am to 5.00pm Monday to Friday and 10.00am to 4.00pm Saturday.

When happens after we've received the item back

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return. 

What happens after we’ve received the item back